GOC Analyst — 24/7 Incident Response

DoorDash, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash is seeking a GOC Analyst to join our 24/7 Global Operations Center. You’ll monitor real-time dashboards, triage incidents, and support incident command with precise documentation. The role emphasizes risk assessment, signal validation, and timely escalation within a high-tempo environment.

We value analytic rigor, clear communication, and reliability across rotating shifts. A bachelor’s degree or equivalent experience is required, with opportunities to grow in a dynamic, safety-focused

Qualifications

• 3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
• Working knowledge of incident triage, escalation protocols, and operational playbooks.
• Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
• Comfort using open-source tools to validate events; training provided as needed.
• Ability to assess risk, prioritize tasks, and act decisively under pressure.
• Comfort across monitoring dashboards, ticketing systems, and analytics tools.
• Ability to document incidents clearly and communicate with leaders and cross-functional partners.
• Proven reliability in following process and performing across rotating shifts.
• Willingness to learn new tools and techniques within a structured ops environment.
• Ability to work rotating shifts in a 24/7 model.
• Bachelor’s degree or equivalent professional/military experience.

Responsibilities

• Operate the GOC in real time, monitoring dashboards, alerts, reports, and signals to identify incidents.
• Triage incidents, follow SOPs, and support incident command through documentation and coordination.
• Maintain situational awareness by tracking ongoing incidents and global events.
• Conduct initial fact-finding and contextual analysis to distinguish signal from noise for escalation.
• Identify when issues exceed thresholds and escalate with clear information.
• Produce concise shift reports and facilitate disciplined handovers.
• Participate in drills and continuous improvement to strengthen readiness and rigor.
• Demonstrate professionalism and composure under fast-moving, high-impact incidents.

Skills

Operations Center Experience

Incident Management Fundamentals

Foundational Analytical Skills

OSINT Familiarity

Strong Operational Judgment

Technical Fluency

Clear Communication Skills

Discipline and Reliability

Growth Mindset

Schedule Flexibility

Education

Bachelor’s degree or equivalent

Tools

Monitoring Dashboards

Ticketing Systems

Communication Platforms

Basic Analytics Tools

Job description

DoorDash is seeking a GOC Analyst to join our 24/7 Global Operations Center. You’ll monitor real-time dashboards, triage incidents, and support incident command with precise documentation. The role emphasizes risk assessment, signal validation, and timely escalation within a high-tempo environment.

We value analytic rigor, clear communication, and reliability across rotating shifts. A bachelor’s degree or equivalent experience is required, with opportunities to grow in a dynamic, safety-focused