Analyst, Global Operations Center

DoorDash, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash is seeking a GOC Analyst to join our 24/7 Global Operations Center. You’ll monitor real-time dashboards, triage incidents, and support incident command with precise documentation. The role emphasizes risk assessment, signal validation, and timely escalation within a high-tempo environment.

We value analytic rigor, clear communication, and reliability across rotating shifts. A bachelor’s degree or equivalent experience is required, with opportunities to grow in a dynamic, safety-focused

Qualifications

• 3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
• Working knowledge of incident triage, escalation protocols, and operational playbooks.
• Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
• Comfort using open-source tools to validate events; training provided as needed.
• Ability to assess risk, prioritize tasks, and act decisively under pressure.
• Comfort across monitoring dashboards, ticketing systems, and analytics tools.
• Ability to document incidents clearly and communicate with leaders and cross-functional partners.
• Proven reliability in following process and performing across rotating shifts.
• Willingness to learn new tools and techniques within a structured ops environment.
• Ability to work rotating shifts in a 24/7 model.
• Bachelor’s degree or equivalent professional/military experience.

Responsibilities

• Operate the GOC in real time, monitoring dashboards, alerts, reports, and signals to identify incidents.
• Triage incidents, follow SOPs, and support incident command through documentation and coordination.
• Maintain situational awareness by tracking ongoing incidents and global events.
• Conduct initial fact-finding and contextual analysis to distinguish signal from noise for escalation.
• Identify when issues exceed thresholds and escalate with clear information.
• Produce concise shift reports and facilitate disciplined handovers.
• Participate in drills and continuous improvement to strengthen readiness and rigor.
• Demonstrate professionalism and composure under fast-moving, high-impact incidents.

Skills

Operations Center Experience

Incident Management Fundamentals

Foundational Analytical Skills

OSINT Familiarity

Strong Operational Judgment

Technical Fluency

Clear Communication Skills

Discipline and Reliability

Growth Mindset

Schedule Flexibility

Education

Bachelor’s degree or equivalent

Tools

Monitoring Dashboards

Ticketing Systems

Communication Platforms

Basic Analytics Tools

Job description

About the Team

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We deliver value through agility, technology, and a people-first mindset—creating environments where employees and guests feel safe, welcome, and confident.

As DoorDash continues to evolve its workplace experience globally, our Corporate Safety and Security team is reimagining how physical security integrates seamlessly into every employee and guest interaction. The Associate, GOC Analyst will play a key role in designing and delivering this next-generation security experience.

About the Role

We are hiring a GOC Analyst to support DoorDash’s 24/7 Global Operations Center. Reporting to the GOC Manager, this role is responsible for real-time monitoring, incident triage, and operational response to protect DoorDash’s people, assets, and operations. As a frontline operator, you will serve as the first line of defense during emerging incidents—monitoring systems, assessing risk, executing SOPs, and escalating issues quickly and accurately. In addition to core operational response, you will apply foundational analytical skills to validate information, distinguish signal from noise, provide clear operational context that supports timely escalation and informed decision-making. You’ll operate in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to maintaining operational resilience.

Responsibilities

• Operate the GOC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
• Execute Incident Response with Precision: Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation.
• Maintain Situational Awareness: Track ongoing incidents, relevant global events, and operational conditions to maintain a clear, real-time understanding of risk across shifts and regions.
• Apply Foundational Analytical Tradecraft: Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support effective escalation.
• Support Escalation and Decision-Making: Identify when issues exceed defined thresholds and elevate to the GOC Manager or Risk Intelligence team with clear, structured, and decision-ready information, without owning strategic risk interpretation.
• Ensure Seamless Shift Handover: Produce concise shift reports and conduct disciplined handovers that capture incident status, risk context, and outstanding actions.
• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen GOC readiness, workflows, and analytical rigor.
• Operate Calmly Under Pressure: Demonstrate professionalism, composure, and sound judgment during fast-moving or high-impact incidents.

What we are excited about you

• Operations Center Experience: 3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
• Incident Management Fundamentals: Working knowledge of incident triage, escalation protocols, and operational playbooks.
• Foundational Analytical Skills: Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
• Basic OSINT Familiarity: Comfort using open-source tools and publicly available information to validate events and support situational awareness (training provided as needed).
• Strong Operational Judgment: Ability to assess risk, prioritize tasks, and act decisively under pressure.
• Technical Fluency: Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
• Clear Communication Skills: Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners.
• Discipline and Reliability: Proven ability to follow process, maintain attention to detail, and perform consistently across rotating shifts.
• Growth Mindset: Willingness to learn new tools, analytical techniques, and operational best practices within a structured operations environment.
• Schedule Flexibility: Ability to work rotating shifts as part of a 24/7 global operations model.
• Education and Experience: Bachelor’s degree, or equivalent professional or military experience.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.

Base Pay:$74,800—$110,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.