Go-To-Market Systems Operations Specialist

Nylas; Denver (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Nylas is seeking a Business Systems Operations Specialist to support and optimize the operational systems behind our go-to-market organization. You will collaborate with Sales, Customer Success, Marketing, Finance, and Product to maintain systems, troubleshoot issues, and improve workflows.

You will build dashboards and automate processes, leveraging AI tools to reduce manual work and scale operations as the company grows.

Qualifications

• 3+ years of experience supporting business systems, operations, revenue operations, or a similar function.
• Experience with CRM platforms such as HubSpot, Salesforce, or similar systems.
• Ability to create or support workflows, automations, reporting, and operational processes.
• Strong analytic and problem‑solving skills across multiple systems.

Responsibilities

• Support and maintain go-to-market systems, including HubSpot and Vitally, and other platforms.
• Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and processes.
• Investigate and resolve system issues, data inconsistencies, and internal requests.
• Partner with Sales, Customer Success, Marketing, Finance, and Product to improve processes.
• Create and maintain dashboards and reporting for pipeline, customer health, renewals, forecasting, and other metrics.
• Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
• Perform data cleanup and maintain CRM hygiene across systems.
• Document processes, troubleshooting guides, and playbooks to improve scalability.
• Identify opportunities to automate repetitive work using workflows and AI tools.
• Assist with cross-functional operational projects to improve collaboration and scale.

Skills

Problem solving

Analytical thinking

Communication

Organizational skills

Continuous improvement

Tools

HubSpot

Salesforce

Vitally

Zapier

Make

n8n

Workato

Looker

Tableau

Power BI

APIs

Job description

Nylas is seeking a Business Systems Operations Specialist to support and optimize the operational systems behind our go-to-market organization. You will collaborate with Sales, Customer Success, Marketing, Finance, and Product to maintain systems, troubleshoot issues, and improve workflows.

You will build dashboards and automate processes, leveraging AI tools to reduce manual work and scale operations as the company grows.