Go-To Customer Service Account Coordinator

L2 Brands, Inc; Hanover (York County); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Life Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Career Growth Opportunities

Team Environment

Job summary

L2 Brands, Inc in Hanover, PA is seeking a Customer Service Account Coordinator to manage your own group of customer accounts, answer questions by phone and email, and help ensure every order stays on track from start to finish. The role emphasizes organization, reliability, and clear communication.

You will collaborate with Production, Merchandising, and Sales, keep organized records, and contribute to a positive customer experience.

Qualifications

• High school diploma or GED.
• 2+ years of customer service experience (office or call center preferred).
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a quiet, structured work environment with scheduled breaks.

Responsibilities

• Becoming the go-to contact for your assigned customer accounts
• Answering customer questions by phone and email with professionalism and personality
• Processing orders, updates, and returns accurately and efficiently
• Troubleshooting issues and finding solutions independently
• Working closely with Production, Merchandising, and Sales teams to keep orders moving
• Keeping organized records and detailed customer notes
• Helping create a positive experience for every customer interaction

Skills

Customer service

Organization

Professional communication

Time management

Detail-oriented

Education

High school diploma or GED

Job description

L2 Brands, Inc in Hanover, PA is seeking a Customer Service Account Coordinator to manage your own group of customer accounts, answer questions by phone and email, and help ensure every order stays on track from start to finish. The role emphasizes organization, reliability, and clear communication.

You will collaborate with Production, Merchandising, and Sales, keep organized records, and contribute to a positive customer experience.