Strategic Accounts Orchestrator

Applied Health Outcomes; Harmonville (PA); On-site; USD 52,000 - 66,000; Full time

Job summary

L2 Brands is seeking a Strategic Accounts Coordinator to support top retail partnerships like Dick's Sporting Goods, Rally House, Fanatics, and Lids/LidsU. You will manage end-to-end order flow, coordinate with IT, production, and external buyers to keep orders moving and accounts healthy.

You'll thrive on structure, attention to detail, and timely communication, translating demand into accurate fulfillment while maintaining organized records and proactive follow-ups across teams.

Qualifications

• Bachelor's degree
• 2–4 years of experience in account coordination, wholesale operations, retail vendor management, or a related field
• Strong Excel proficiency, including working with large data sets and reformatting data across templates
• Excellent organizational skills and the ability to juggle multiple accounts and competing priorities
• Clear written and verbal communication skills, comfortable with both internal teams and external retail buyers
• High attention to detail — errors in this role have real downstream operational impact
• A track record of following up, closing the loop, and keeping workstreams moving

Responsibilities

• Manage end-to-end order flow across assigned strategic accounts, from customer product request through EDI transmission and fulfillment
• Coordinate SKU setup submissions with IT and reformat returned SKU/UPC data into each customer's unique item template
• Monitor open orders, backlog, and shipment timelines; proactively flag delays or capacity risks to account managers
• Track new art creation for customer orders with the creative team, ensuring artwork is finalized and approved in time to avoid delays
• Support EDI troubleshooting alongside IT and customer portals to ensure accurate order transmission and acknowledgment
• Serve as a day-to-day operational point of contact for assigned accounts, responding to inquiries with accuracy and professionalism
• Coordinate with production, creative, IT, and sales to support new product setups, specialty collection launches, and seasonal buys
• Track customer selection and setup timelines; maintain organized records of open items, approvals, and follow-up actions
• Assist with chargeback research, dispute documentation, and resolution coordination
• Maintain and update order tracking reports, status logs, and account-specific documentation
• Support the team's use of internal tools and systems (ERP, Excel-based trackers, EDI portals); contribute ideas for workflow improvements
• Participate in team meetings, account reviews, and cross-departmental syncs

Skills

Excel

Data analysis

Organizational skills

Communication

Attention to detail

Follow-up

Cross-functional collaboration

Education

Bachelor's degree

Tools

ERP systems

Order management platforms

EDI portals

Job description

L2 Brands is seeking a Strategic Accounts Coordinator to support top retail partnerships like Dick's Sporting Goods, Rally House, Fanatics, and Lids/LidsU. You will manage end-to-end order flow, coordinate with IT, production, and external buyers to keep orders moving and accounts healthy.

You'll thrive on structure, attention to detail, and timely communication, translating demand into accurate fulfillment while maintaining organized records and proactive follow-ups across teams.