True Food Customer Service Account Coordinator

True Manufacturing; O’Fallon (MO); Hybrid; USD 40,000 - 52,000; Full time

Job summary

True Manufacturing is seeking a Customer Service Account Coordinator to support customers and the field sales force from pre-sale to post-sale activities. This on-site role may allow one remote workday per week based on business needs.

You will manage orders, confirm inventory, coordinate with multiple departments, and maintain strong relationships with customers and sales reps to ensure timely, accurate delivery and service.

Qualifications

• High School diploma or GED required.
• College degree in business, customer relations or related customer service experience preferred.
• One or more years of related experience in a professional customer service environment required.

Responsibilities

• Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner.
• Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders.
• Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order.
• Prepare and submit production requests for out-of-stock and/or custom equipment.
• Develop and maintain positive working relationships with external customers and field sales representatives.
• Interact and communicate effectively with other departments internally to address and resolve inquiries and issues in a timely, professional manner.
• Maintain up-to-date knowledge of available products and services through company training sessions.

Skills

Self-motivated

Organization

Multitasking

Attention to detail

Verbal & written communication

MS Office proficiency

Delivery processes knowledge

Education

GED

College degree preferred

Tools

Microsoft Office

Job description

The Customer Service Account Coordinator exhibits dedication to teamwork, provides distinctive customer service to our external customers, provides support to our outside sales force and works collaboratively and effectively with internal team members from multiple departments. The job is all inclusive from pre-sale support to post-sale support.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner.
• Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders.
• Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order.
• Prepare and submit production requests for out-of-stock and/or custom equipment.
• Consistently adhere to company policies and procedures in performing job responsibilities.
• Develop and maintain positive working relationships with external customers and field sales representatives.
• Interact and communicate effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner.
• Maintain up-to-date knowledge of available products and services through company training sessions and effective use of available resources.
• The Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

Qualifications

• High School diploma or general education degree (GED) required.
• College degree with an emphasis in business, customer relations or related customer service experience preferred.
• One or more years of related experience in a professional customer service environment required.
• Highly self-motivated and able to work independently with little direct supervision.
• Strong organization and prioritization skills.
• Ability to manage multiple tasks simultaneously in a demanding work environment.
• Strong attention to detail and resourcefulness.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office programs.
• Knowledge and experience with basic delivery and transportation processes a plus.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.