GMC Customer Service Rep

Daikin Comfort; United States; A distancia; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Daikin Comfort is seeking a remote Customer Service professional to handle inquiries via telephone, email, chat, and form fills for homeowners, distributors, dealers, and internal/external customers. You will respond promptly with product information, rebates, financing options, and campaign details, while coordinating with dealers for seamless handoffs.

Responsibilities include generating warm leads, meeting KPI targets, data entry and records maintenance, and collaborating with internal

Formación

• High School diploma or equivalent required.
• 2+ years in customer service experience.

Responsabilidades

• Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers.
• Explain product features, benefits, rebates and financing and other targeted marketing campaigns.
• Coordinate with the dealer for handoffs of the consumer and product recommendations.
• Generate warm leads through inbound calls and completed forms and forward to HVAC Dealers & Contractors.
• Meet or exceed sales quotas and KPI targets defined in SLA’s.

Conocimientos

Customer service

Educación

High School or better

Descripción del empleo

Remote

Description

May include: Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.

• Provide deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
• Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
• Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
• Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors
• Meet or sales and call center performance levels defined in KPI’s and SLA’s
• Perform data entry, document reviews, tracking and maintain customer and sales records.
• Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
• Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
• Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
• Consult with the Call Center Supervisor if additional information or support is needed.
• Complete special call center projects as assigned.
• Identify and suggest process improvement opportunities.
• Perform other duties as assigned.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Perform additional projects as assigned

Qualifications

Education

High School or better.

Experience

2+ years in customer service.