Customer Service Rep 3

Spectraforce; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Spectraforce is seeking a Customer Service Rep 3 to manage dealer order inquiries and ensure customer satisfaction. This role involves guiding customers through the order process, from initial contact through to delivery.

Key qualifications include an Associate’s Degree with a preference for a Bachelor’s Degree. Strong customer focus, communication, and problem-solving skills are essential for success in this remote position.

Qualifications

• Relentless customer focus and excellent verbal and written communication skills.
• Problem-solving attitude with a change-oriented mindset.

Responsibilities

• Respond to and resolve order-management inquiries.
• Provide customer support for order activities including pricing and availability.
• Process customer orders and manage them through to invoicing.

Skills

Customer focus

Communication skills

Problem solving

Education

Associate’s Degree

Bachelor’s Degree preferred

Job description

Job Title – Customer Service Rep 3
Duration – 12 months
Location – Remote

Job Summary

As a Dealer Order Management Representative, you will be the front‑line contact for our customers and internal sales partners, primarily answering calls for order‑management related inquiries – identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post‑delivery, collaborating and following up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Responsibilities

• Respond to and resolve order‑management inquiries from customers and internal partners.
• Provide customer support for order activities: model identification, pricing, availability, system match‑ups, promotions and system solutions.
• Process customer orders – promise dates, order entry, and collaborate with multiple teams in end‑to‑end process for customer.
• Manage customer orders from placement to invoicing through multiple channels (phone, e‑mail, text, or chat) to ensure 100% customer satisfaction.
• Run order reports and work with teams to fix misses/holds and close open orders/returns.
• Provide high‑quality service through efficient use of all operating‑systems functionalities related to order fulfillment and customer activity.
• Refer to and create new standard work to maximize efficiency.
• Participate in continuous improvement activities.

Key Competencies

• Relentless customer focus
• Excellent verbal and written communication skills – including listening
• Change oriented
• Problem solving

Qualifications

Associate’s Degree; Bachelor’s Degree preferred.