GMC Customer Service Rep

Daikin Comfort; Waller (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Ultipro is seeking a customer service professional in Texas to handle inquiries via telephone, email, chat, and form submissions. You will respond quickly to service needs for homeowners, distributors, dealers, and other customers while learning our products and benefits to maximize satisfaction.

You will provide information on rebates and financing, coordinate with dealers for smooth handoffs, and generate warm leads through inbound calls and forms for HVAC contractors.

Qualifications

• 2+ years of experience in customer service.
• High School diploma or higher required.
• Strong communication and multitasking abilities.

Responsibilities

• Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.
• Develop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
• Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
• Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
• Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors
• Meet or sales and call center performance levels defined in KPI’s and SLA’s
• Perform data entry, document reviews, tracking and maintain customer and sales records.
• Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
• Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
• Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
• Consult with the Call Center Supervisor if additional information or support is needed.
• Complete special call center projects as assigned.
• Identify and suggest process improvement opportunities.
• Perform other duties as assigned.

Skills

Customer service

Education

High School or better

Job description

May include:

• Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.
• Develop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
• Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
• Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
• Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors
• Meet or sales and call center performance levels defined in KPI’s and SLA’s
• Perform data entry, document reviews, tracking and maintain customer and sales records.
• Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
• Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
• Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
• Consult with the Call Center Supervisor if additional information or support is needed.

• Complete special call center projects as assigned.
• Identify and suggest process improvement opportunities.
• Perform other duties as assigned.

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies. Perform additional projects as assigned

Qualifications

Education

Required

High School or better.

Experience

Required

2+ years in customer service.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.