GM Lead: Elevate Customer Experience & Store Growth

Meijer, Inc.; Grand Rapids (MI); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Medical/dental/vision

Job summary

Meijer, Inc. is seeking a General Merchandise Lead in Grand Rapids, MI. The role guides daily department operations, mentors team members, and drives exceptional customer experiences across checkout and product presentation.

You will collaborate with leadership on schedules, training, and adherence to safety and quality standards. The position emphasizes teamwork, continuous improvement, and adherence to Meijer policies, with competitive pay and benefits.

Qualifications

• Passion for customer service with total engagement and approachability.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport quickly.
• Experience mentoring/coaching team members to improve service and sales.

Responsibilities

• Direct daily operations of the General Merchandise area.
• Lead and coach team to meet customer service, sales, and safety standards.
• Schedule writing with department leadership to optimize coverage and throughput.
• Ensure product freshness, rotation, dating policies, and proper pricing/display.
• Uphold Meijer culture with diversity, equity, and inclusion values.

Skills

Customer service

Communication

Mentoring

Coaching

Team leadership

Job description

Meijer, Inc. is seeking a General Merchandise Lead in Grand Rapids, MI. The role guides daily department operations, mentors team members, and drives exceptional customer experiences across checkout and product presentation.

You will collaborate with leadership on schedules, training, and adherence to safety and quality standards. The position emphasizes teamwork, continuous improvement, and adherence to Meijer policies, with competitive pay and benefits.