General Merchandise Lead - Elevate Customer Experience

Meijer, Inc.; Springfield (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Medical/dental/vision

Job summary

Meijer, Inc. in Springfield, IL is seeking a General Merchandise Lead to guide daily operations and empower team members to deliver exceptional customer experiences at checkout and beyond.

You’ll mentor peers, help with training, and collaborate on department scheduling to boost engagement, sales, and store profitability, while maintaining product freshness and food safety. Competitive pay and strong benefits accompany the role.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and teammates.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others and build rapport.
• Mentoring and coaching skills for peers and team members.
• Experience with schedule writing and department planning.
• Commitment to inclusion and teamwork.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Retail experience

Team leadership

Influence others

Mentoring

Scheduling

Job description

Meijer, Inc. in Springfield, IL is seeking a General Merchandise Lead to guide daily operations and empower team members to deliver exceptional customer experiences at checkout and beyond.

You’ll mentor peers, help with training, and collaborate on department scheduling to boost engagement, sales, and store profitability, while maintaining product freshness and food safety. Competitive pay and strong benefits accompany the role.