GM/AVP Operations - Interior Fitouts - IIT/IIM

Flipspaces; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Flipspaces seeks an accomplished Operations Leader to own end-to-end performance of US interior fit-out and design-build projects. You will align revenue targets, schedules, quality, and client satisfaction while building scalable frameworks across multiple markets.

Lead a cross-functional team, manage US subcontracting, procurement, and P&L, and drive lean, tech-enabled processes using platforms like Salesforce to enhance visibility and accountability.

Qualifications

• 10–15 years of experience in interior fit-outs, project management, or operations.
• Proven success managing multi-crore projects with direct P&L ownership.
• Strong leadership and ability to manage cross-functional teams.
• Solid understanding of supply chain, vendor management, and quality control.
• Deep understanding of US subcontracting models, procurement, cost controls, and quality management.
• Excellent communication, client management, and conflict resolution skills.
• Tier-1 institute alumni (IIT/IIM) preferred.

Responsibilities

• Own end-to-end operational performance across US-based interior fit-out and design-build projects.
• Drive alignment with revenue targets, schedule adherence, quality benchmarks, and client satisfaction KPIs.
• Build scalable operational frameworks to support multi-market and multi-project growth across US cities.
• Conduct weekly execution reviews to identify and resolve roadblocks.
• Forecast project cash flows and monitor working capital cycles.
• Liaise with sales, design, procurement, HR, and finance to align workflows.
• Implement lean, tech-enabled operations processes and SOPs.
• Lead and mentor a high-performing operations and project management team.

Skills

Leadership

Cross-functional teams

P&L management

US market knowledge

Vendor management

Quality control

Communication

Education

IIT/IIM alumni preferred

Tools

Salesforce

Job description

About Flipspaces (www.flipspaces.com) Were Flipspaces a design-tech powerhouse reshaping the future of commercial interiors. Our VR-powered platform lets clients visualize and co-create their spaces in real time. Backed by in-house manufacturing and end-to-end execution capabilities, weve built 10 M+ sq. ft. for top startups, enterprises, co-working brands, and global giants. Born at the intersection of design, tech, and manufacturing, we're led by IIT founders and are scaling rapidly across India, the US, Singapore, and the Middle East. The vision? The next 5 years? All about scale, speed, and global impact. Were bringing on trailblazers to drive that vision.

What Youll Do-

Operations Leadership

Own end-to-end operational performance across US-based interior fit-out and design-build projects.

Drive alignment with revenue targets, schedule adherence, quality benchmarks, and client satisfaction KPIs.

Build scalable operational frameworks to support multi-market and multi-project growth across US cities.

Project Delivery & Execution

Ensure timely and high-quality delivery of interior fit-out projects.

Conduct weekly execution reviews to identify and resolve roadblocks. Track progress against milestones and client expectations.

P&L & Financial Management

Manage city-level P&L, budgeting, and cost optimization.

Drive margin improvement through subcontractor negotiations, value engineering, and operational efficiencies.

Forecast project cash flows and monitor working capital cycles.

Cross-Functional Collaboration

Liaise with sales, design, procurement, HR, and finance to align workflows.

Align staffing plans, subcontractor onboarding, and procurement timelines with project schedules.

Resolve cross-functional bottlenecks quickly to maintain delivery momentum.

Operational Excellence & Process Innovation

Implement lean, tech-enabled operations processes.

Reduce TAT through SOPs, automation, and performance analytics.

Leverage platforms like Salesforce for visibility and accountability.

Team Development & Leadership

Build, lead, and mentor a high-performing operations and project management team.

Define KPIs, conduct performance reviews, and drive training and upskilling initiatives.

Foster a culture of ownership, collaboration, and continuous improvement.

Client & Stakeholder Management

Serve as the primary escalation point for key clients, architects, general contractors, subcontractors and vendors.

Conduct regular reviews with clients, architects, and contractors.

Ensure a high-quality client experience from project kickoff through close-out and handover.

Risk, Quality & Compliance

Implement QA/QC checks, ensure compliance with US building codes, safety standards, and local requirements.

Implement QA/QC processes across design, construction, and close-out phases.

Ensure contracts, documentation, and reporting are accurate.

Proactively identify project risks and drive mitigation strategies related to schedule, cost, safety, and quality.

Billing, Payments & Documentation

Monitor billing accuracy and ensure timely realization of payments.

Maintain documentation for client handovers, audits, and MIS.

Minimize revenue leakage through strong cost tracking, contract compliance, and billing controls.

You Bring

10–15 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

Proven success managing multi-crore projects with direct P&L ownership.

Strong leadership and ability to manage cross-functional teams.

Solid understanding of supply chain, vendor management, and quality control.

Deep understanding of US subcontracting models, procurement, cost controls, and quality management.

Excellent communication, client management, and conflict resolution skills.

Tier-1 institute alumni (IIT/IIM) preferred.

Strong working knowledge of finance and P&L is an advantage.