Global Website & eCommerce Leader

MKS Instruments, Inc.; United States; On-site; USD 168,000 - 281,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation days

Parental leave

Job summary

MKS Instruments, Inc. seeks a strategic leader to own the global website and eCommerce roadmap, driving customer-centric digital experiences and online revenue growth.

You will govern platforms, standards, and partnerships to deliver One MKS digital presence across our brand and product ecosystem. Ideal candidate brings 10+ years in website/eCommerce leadership within global B2B or technical environments, with strong SEO, analytics, and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree in marketing, digital marketing, business, communications, information systems, or a related field.
• 10+ years of experience leading website, eCommerce, digital marketing, or digital customer experience functions, preferably in a global B2B or technical environment.
• Demonstrated experience managing complex website ecosystems, eCommerce platforms, web development projects, UX/UI initiatives, AEO and SEO programs, and analytics-driven optimization.

Responsibilities

• Lead the strategy, roadmap, governance, and continuous improvement of MKS customer-facing websites and eCommerce experiences across the global web ecosystem.
• Drive execution of the One MKS website transformation, improved navigation, application-led content architecture, product pathways, and enhanced findability.
• Oversee eCommerce capabilities that support B2B customer purchasing, including order placement, order status, shipment tracking, invoice access, and self-service functionality.
• Manage website and eCommerce project priorities, backlog, resources, dependencies, timelines, and stakeholder expectations to ensure timely delivery of business-critical initiatives.
• Partner with Marketing Communications, divisional marketing, product management, sales, IT, customer service, external agencies, and regional teams to align web and eCommerce activity with business priorities.
• Lead resolution of AEO, SEO, site performance, content, analytics, platform, and customer-experience issues, ensuring the site is technically sound and optimized for organic visibility and engagement.
• Provide leadership for web development resources, including internal team members, contractors, agency partners, and future development staff supporting front-end and back-end execution.
• Establish clear web governance processes, standards, workflows, performance measures, documentation, and operating rhythms to improve transparency and execution velocity.
• Support Strategic Plan and Annual Budget planning by identifying web/eCommerce investment needs, business justification, risks, resourcing requirements, and expected impact.
• Use data, analytics, voice of customer input, and internal stakeholder feedback to identify opportunities to improve digital engagement, conversion, usability, revenue, and customer satisfaction.

Skills

Digital strategy

Leadership

Project management

Cross-functional collaboration

Education

Bachelor’s degree in marketing/digital marketing/business/communications/information systems

Tools

SEO tools

AEO tools

CRM integration

Marketing technology

Job description

MKS Instruments, Inc. seeks a strategic leader to own the global website and eCommerce roadmap, driving customer-centric digital experiences and online revenue growth.

You will govern platforms, standards, and partnerships to deliver One MKS digital presence across our brand and product ecosystem. Ideal candidate brings 10+ years in website/eCommerce leadership within global B2B or technical environments, with strong SEO, analytics, and cross-functional collaboration skills.