Director, Website & eCommerce

MKS Instruments, Inc.; Andover (MA); On-site; USD 168,000 - 281,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

12 paid holidays

Sick time

15 paid vacation days

Parental leave (6 weeks)

Tuition reimbursement

Job summary

MKS Instruments, Inc. is seeking a Director, Website & eCommerce in Andover, MA to lead the global website and eCommerce strategy.

The role focuses on improving the digital customer experience, content architecture, and online revenue growth across the One MKS platform. The ideal candidate has 10+ years in leading website/eCommerce/digital programs in global B2B or technical contexts, and can drive cross-functional initiatives with marketing, IT, product, and sales teams.

Qualifications

• Bachelor’s degree plus 10+ years leading website/eCommerce/digital marketing for global B2B or technical environments.
• Experience managing complex website ecosystems, eCommerce platforms, web development projects, UX/UI initiatives, and analytics-driven optimization.
• Strong understanding of B2B eCommerce, digital customer journeys, content strategy, search optimization, marketing tech, CRM integration, and web performance measurement.
• Knowledge of AI tools for internal efficiency and external engagement.
• Proven ability to lead cross-functional programs with marketing, IT, product, sales, and external partners.
• Excellent communication, executive presence, problem-solving, and project management skills.

Responsibilities

• Lead strategy, roadmap, governance, and continuous improvement of global website and eCommerce experiences.
• Drive One MKS website transformation including navigation, content architecture, product pathways, and findability.
• Oversee B2B ordering processes, self-service portals, and order/invoice workflows.
• Manage priorities, backlog, resources, and timelines with global stakeholders.

Skills

Website & eCommerce leadership

Digital strategy

SEO/AEO

Cross-functional leadership

Data-driven optimization

Education

Bachelor’s degree (marketing/digital marketing/business/etc.)

Tools

SAP

Job description

## Director, Website & eCommerceApply: Andover, MA: Full time: Posted Today: R23176**A Day in Your Life at MKS:**The Director, Website & eCommerce will lead the global MKS website and eCommerce function, with responsibility for advancing the company’s website digital customer experience, web strategy, eCommerce performance, and ongoing website transformation. This leader will manage the platforms, processes, priorities, and cross-functional partnerships needed to deliver a customer-centered One MKS digital presence that supports brand activation, product discovery, lead generation, and online revenue growth.**You Will Make an Impact by:*** Lead the strategy, roadmap, governance, and continuous improvement of MKS customer-facing websites and eCommerce experiences across the global web ecosystem.* Drive execution of the One MKS website transformation, improved navigation, application-led content architecture, product pathways, and enhanced findability.* Oversee eCommerce capabilities that support B2B customer purchasing, including order placement, order status, shipment tracking, invoice access, and self-service functionality.* Manage website and eCommerce project priorities, backlog, resources, dependencies, timelines, and stakeholder expectations to ensure timely delivery of business-critical initiatives.* Partner with Marketing Communications, divisional marketing, product management, sales, IT, customer service, external agencies, and regional teams to align web and eCommerce activity with business priorities.* Lead resolution of AEO, SEO, site performance, content, analytics, platform, and customer-experience issues, ensuring the site is technically sound and optimized for organic visibility and engagement.* Provide leadership for web development resources, including internal team members, contractors, agency partners, and future development staff supporting front-end and back-end execution.* Establish clear web governance processes, standards, workflows, performance measures, documentation, and operating rhythms to improve transparency and execution velocity.* Support Strategic Plan and Annual Budget planning by identifying web/eCommerce investment needs, business justification, risks, resourcing requirements, and expected impact.* Use data, analytics, voice of customer input, and internal stakeholder feedback to identify opportunities to improve digital engagement, conversion, usability, revenue, and customer satisfaction.**Leadership Expectations:*** Serve as the accountable business owner for the website and eCommerce roadmap, balancing long-term transformation with near-term operational needs.* Bring disciplined project management, strong cross-functional follow-through, and proactive risk escalation to a complex global digital environment.* Communicate clearly with executive stakeholders, business partners, and technical teams, translating business requirements into achievable digital solutions.* Develop and coach team members while strengthening accountability, collaboration, documentation, and best-practice sharing across the web/eCommerce function.* Champion a customer-first mindset and ensure digital experiences reflect the MKS brand, business strategy, and expectations of technical B2B audiences.**Skills You Bring:*** Bachelor’s degree in marketing, digital marketing, business, communications, information systems, or a related field; advanced degree preferred.* 10+ years of experience leading website, eCommerce, digital marketing, or digital customer experience functions, preferably in a global B2B or technical environment.* Demonstrated experience managing complex website ecosystems, eCommerce platforms, web development projects, UX/UI initiatives, AEO and SEO programs, and analytics-driven optimization.* Strong understanding of B2B eCommerce, digital customer journeys, content strategy, search optimization, marketing technology, CRM integration, and web performance measurement.* Understanding of AI tools and process for both internal efficiency and external customer engagement.* Proven ability to lead cross-functional programs involving marketing, IT, product management, sales, customer service, external agencies, and global stakeholders.* Experience leading teams, managing vendors, setting priorities, and converting business requirements into deliverable roadmaps and measurable outcomes.* Excellent communication, executive presence, problem-solving, and project management skills.**Preferred:*** Experience with headless or composable commerce architecture, server-side rendering, AEO and SEO remediation, and large-scale website redesign or consolidation programs.* Familiarity with SAP-connected B2B commerce environments, purchasing and order management workflows, and self-service customer portals.* Experience supporting global brand initiatives across digital properties.* Knowledge of industrial technology, semiconductor, photonics, advanced electronics, or manufacturing markets.* Experience building or scaling distributed web development teams and working with remote resources.**Success Measures:*** Delivery of priority website transformation milestones on time and with clear stakeholder alignment.* Improved website performance, AEO and SEO visibility, product findability, customer engagement, and digital conversion metrics.* Increased velocity in resolving web/eCommerce backlog items and launching requested customer-facing features.* Stronger governance, documentation, ownership, and transparency across web/eCommerce priorities.* Improved internal stakeholder satisfaction and a more cohesive One MKS website digital customer experience.**Compensation and Benefits:****Salary Pay Range**: $168,300.00 - 280,500.00 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.**Bonus**: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].**Benefits**: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] .If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role