Global Warehouse & Freight Support Specialist

FedEx Logistics; Laredo (TX); On-site; USD 19,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Laredo, TX is seeking an on-site Operations Support specialist to provide international forwarding and warehouse office support, delivering world-class customer service and accurate documentation.

Responsibilities include maintaining customer relationships, supporting inbound/outbound office functions, assisting with client onboarding on the warehouse management system, managing invoices and vendor payables, and coordinating warehouse activities.

Qualifications

• HS Diploma/GED required.
• Three (3) years of relevant operational warehouse experience.
• Three (3) years or more of international freight forwarding and warehouse operations experience preferred.
• Strong customer service, organizational & communication skills.
• Strong knowledge of MS Office tools, especially Excel.

Responsibilities

• Provide world-class customer service by developing and maintaining relationships with customers.
• Support inbound/outbound office functions including distribution, cross-dock, CFS, and FTZ.
• Assist with onboarding new clients on the warehouse management system and set up initial processes for customer service activities and invoicing.
• Manage accuracy and integrity of CFS/FTZ documents throughout their life cycle; filing, retrieving, archiving.
• Ensure invoice accuracy and timeliness per customer rate agreements; audit cost sheets and AS400 entries as needed.
• Coordinate warehouse and gateway activities efficiently; resolve transportation and invoicing issues with customers.
• Communicate with clients to provide information, reports, and status updates; review and approve vendor payables.

Skills

Customer service

Communication

Organizational skills

Excel

MS Office

Education

HS Diploma/GED

Job description

FedEx Logistics in Laredo, TX is seeking an on-site Operations Support specialist to provide international forwarding and warehouse office support, delivering world-class customer service and accurate documentation.

Responsibilities include maintaining customer relationships, supporting inbound/outbound office functions, assisting with client onboarding on the warehouse management system, managing invoices and vendor payables, and coordinating warehouse activities.