Sr Warehouse Support Specialist

FedEx Logistics; Laredo (TX); On-site; USD 19,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Laredo, TX is seeking an on-site Operations Support specialist to provide international forwarding and warehouse office support, delivering world-class customer service and accurate documentation.

Responsibilities include maintaining customer relationships, supporting inbound/outbound office functions, assisting with client onboarding on the warehouse management system, managing invoices and vendor payables, and coordinating warehouse activities.

Qualifications

• HS Diploma/GED required.
• Three (3) years of relevant operational warehouse experience.
• Three (3) years or more of international freight forwarding and warehouse operations experience preferred.
• Strong customer service, organizational & communication skills.
• Strong knowledge of MS Office tools, especially Excel.

Responsibilities

• Provide world-class customer service by developing and maintaining relationships with customers.
• Support inbound/outbound office functions including distribution, cross-dock, CFS, and FTZ.
• Assist with onboarding new clients on the warehouse management system and set up initial processes for customer service activities and invoicing.
• Manage accuracy and integrity of CFS/FTZ documents throughout their life cycle; filing, retrieving, archiving.
• Ensure invoice accuracy and timeliness per customer rate agreements; audit cost sheets and AS400 entries as needed.
• Coordinate warehouse and gateway activities efficiently; resolve transportation and invoicing issues with customers.
• Communicate with clients to provide information, reports, and status updates; review and approve vendor payables.

Skills

Customer service

Communication

Organizational skills

Excel

MS Office

Education

HS Diploma/GED

Job description

The position will actively provide international forwarding and supply chain office support to meet warehouse operational needs. Provide world class customer service and solutions in order to ensure complete customers’ satisfaction.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers
• Support all inbound and outbound office functions to include distribution, cross-dock, CFS, and FTZ.
• Assist with the implementation of new clients on current warehouse management system and set up initial processes for customer service activities and client invoicing
• Manage the accuracy and integrity of CFS, FTZ and other business documents throughout the document’s life cycle, which includes filing, retrieving and archiving
• Ensure invoice are accuracy and timely in accordance with the customer's most recent rate agreement.
• Assist in auditing cost sheets to ensure AS400 entries are accurate and that all back up supporting documents for invoicing are filled correctly
• Ability to coordinate and carry out warehouse and gateway activities efficiently.
• Help support and resolve transportation and invoicing issues with customers
• Communicate effectively with clients to ensure necessary information, reports, and status updates are provided
• Resolve customer issues within the warehouse SOP, customer rate agreement and company policy guidelines
• Provide cross-support and coverage when required
• Involved directly in billing activities
• Responsible for review and submission for approval of vendor payables . Performs other duties as assigned.
• HS Diploma/GED required.
• Three (3) years of relevant operational warehouse experience
• Three (3) years or more of international freight forwarding and warehouse operations experience preferred
• Strong customer service, organizational & communication (written/oral) skills.
• Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.

Preferred Qualifications:

Three (3) years or more of international freight forwarding and warehouse operations experience preferred. **Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.**

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$14.00 - $27.35

Additional Details:

Work Schedule: Monday-Friday: 8:00 am – 5:00pm **This role is ONSITE ONLY **Candidates that live within a 50-mile radius of 8202 Killam Industrial Blvd, Laredo, TX

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.