Global VP, Technical Support Leadership

Salesforce; New York (NY); On-site; USD 221,900 - 390,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) plan

Employee stock purchasing program

Job summary

Salesforce in New York is looking for a Vice President of Technical Support to lead global strategy and improve customer support experiences. The role involves overseeing teams, building cross-functional relationships, and presenting insights to C-suite executives.

Key qualifications include extensive experience in technical support and senior management, alongside excellent communication skills. The position offers a competitive salary and benefits package.

Qualifications

• 15+ years in technical support and 10+ years in senior management roles.
• Experience leading teams of Senior Directors or Directors.
• Proven track record in scaling support programs.
• Deep familiarity with Salesforce platform preferred.

Responsibilities

• Define global strategy for Technical Support.
• Lead a team of Senior Directors and Directors.
• Drive metrics improvement in customer health.
• Build relationships with C-level stakeholders.

Skills

Technical support experience

Leadership skills

Data analysis

Excellent communication

C-suite engagement

Education

Relevant degree

Tools

CRM software

Cloud technologies

Job description

Salesforce in New York is looking for a Vice President of Technical Support to lead global strategy and improve customer support experiences. The role involves overseeing teams, building cross-functional relationships, and presenting insights to C-suite executives.

Key qualifications include extensive experience in technical support and senior management, alongside excellent communication skills. The position offers a competitive salary and benefits package.