Global VP of Technical Support & Strategy

salesforce.com, inc.; Chicago (IL); On-site; USD 221,900 - 390,300; Full time

Job summary

Salesforce.com, inc. is looking for a Vice President of Technical Support to drive the global strategy for technical support services. This executive leader will enhance customer experiences, lead teams of Senior Directors and Directors, and shape the Technical Support culture at scale.

The ideal candidate will have substantial experience in technical support management, demonstrate a strong track record of developing high-performing teams, and possess exceptional executive communication skills. This position requires both strategic vision and the ability to translate data into impactful decisions.

Qualifications

• 15+ years in technical support.
• 10+ years in senior management positions, with 5+ years leading teams.
• Proven track record building support programs at global scale.

Responsibilities

• Define global strategy for Technical Support.
• Lead and inspire a team of Senior Directors and Directors.
• Drive measurable improvements in customer health and program maturity.

Skills

Technical support experience

Executive communication

Data analysis

Leadership

Customer relationship management

Education

Degree or equivalent experience

Tools

CRM software

Salesforce platform experience

Job description

Salesforce.com, inc. is looking for a Vice President of Technical Support to drive the global strategy for technical support services. This executive leader will enhance customer experiences, lead teams of Senior Directors and Directors, and shape the Technical Support culture at scale.

The ideal candidate will have substantial experience in technical support management, demonstrate a strong track record of developing high-performing teams, and possess exceptional executive communication skills. This position requires both strategic vision and the ability to translate data into impactful decisions.