Global VP, Customer Success & Revenue Growth

AssetWatch

United States

Remote

USD 220,000 - 260,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Stock options

Flexible work schedule

Retirement plan match

Unlimited PTO

Job summary

AssetWatch seeks a transformative Vice President of Customer Success to own the commercial performance of our installed base, drive adoption, retention, and expansion, and lead a world-class CS organization scalable to $200M+ ARR. You will shape post-sale strategy across regions, embedding AI-powered practices and ensuring industry-leading customer outcomes.

The role requires managing a large recurring revenue base, partnering with product and engineering on AI roadmaps, and building

Qualifications

Proven experience leading Customer Success at scale (75M–200M+ ARR).
Experience building and redesigning orgs, systems, and operating models.
Global, remote team leadership across multiple time zones.
Strong strategic execution for retention, NRR, and expansion.

Responsibilities

Define and execute CS strategy aligned with revenue targets and roadmap.
Own renewal/expansion metrics and churn reduction initiatives.
Lead post-sale org, drive product adoption and customer outcomes.
Build and scale distributed teams across regions, including Mexico and EU/UK.
Integrate AI capabilities into CS operations and tooling.
Develop CS lifecycle frameworks: onboarding, adoption, value realization, renewal.