Head of Customer Success & Growth

AssetWatch, Inc.; United States; Remote; USD 220,000 - 260,000; Full time

Benefits offered by this job

Stock options

Retirement plan match

Make an impact daily

Dynamic and growing team

Unlimited PTO

Job summary

AssetWatch, Inc. is seeking a Vice President of Customer Success to own the commercial performance of the installed base and maximize long-term value through adoption, retention, expansion, and operational excellence.

Build a world-class CS organization capable of supporting $200M+ ARR, driving product adoption, and embedding AI-powered solutions across the org. The role leads teams across regions, including Mexico and EU/UK, and will shape post-sale strategy, customer outcomes, and

Qualifications

• Proven experience leading Customer Success through rapid scale.
• Experience managing a large recurring revenue base through customer lifecycle economics.
• Leadership: able to build, scale, and lead teams across management levels.

Responsibilities

• Develop and execute customer success strategy aligned with revenue targets.
• Own the recurring revenue performance of the installed base.
• Lead post-sale organization to drive product adoption and outcomes.
• Establish measurable operating targets and report trends to executives.
• Collaborate with Sales, Product, Marketing, Engineering, and Operations to ensure seamless handoffs.

Skills

Executive leadership

Customer success

SaaS knowledge

AI fluency

Job description

AssetWatch, Inc. is seeking a Vice President of Customer Success to own the commercial performance of the installed base and maximize long-term value through adoption, retention, expansion, and operational excellence.

Build a world-class CS organization capable of supporting $200M+ ARR, driving product adoption, and embedding AI-powered solutions across the org. The role leads teams across regions, including Mexico and EU/UK, and will shape post-sale strategy, customer outcomes, and