Global VP, Customer Success — Drive Adoption & Growth

Candex; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive compensation

Parental leave

Flexible work environment

Global team environment

Tech setup

Job summary

Candex is seeking an RVP, Customer Success to manage and grow relationships with global enterprise clients. You’ll own executive relationships, drive product adoption, map stakeholders, and coordinate across teams to scale the CS function.

You will operate as an individual contributor within the Candex framework, building scalable processes and positioning to become a future leader while delivering measurable revenue impact.

Qualifications

• Hands‑on procurement/PTP systems experience or procurement ops/transformation.
• Experience with Fortune 500 clients; change/transformation experience.
• Executive presence; able to run C‑suite level meetings and drive outcomes.

Responsibilities

• Global relationship owner for large enterprise clients.
• Lead executive meetings, map stakeholders, drive adoption from pilot to BAU.
• Identify key client contacts and expand network across SMEs and users.
• Monitor KPIs, provide forecasts and revenue impact to internal teams.
• Collaborate with Sales on expansion opportunities and strategic deals.
• Build scalable CS processes to support growth.

Skills

Procurement exp

Executive presence

Influencing

Client relationships

Education

Bachelor’s degree or higher

Tools

CRM software

Ariba

Coupa

SAP

Taulia

Job description

Candex is seeking an RVP, Customer Success to manage and grow relationships with global enterprise clients. You’ll own executive relationships, drive product adoption, map stakeholders, and coordinate across teams to scale the CS function.

You will operate as an individual contributor within the Candex framework, building scalable processes and positioning to become a future leader while delivering measurable revenue impact.