Global TS Enablement Program Lead | Strategy & Impact

Datadog; New York (NY); Hybrid; USD 116,000 - 155,000; Full time

Benefits offered by this job

Stock equity (RSUs)

Employee stock purchase plan

Career development

Onboarding program

Mentor program

Inclusive culture

Job summary

Datadog, a leading observability platform, is seeking a Senior TS Enablement Program Manager to design and execute complex, global enablement programs for the post-sales org. You will partner with StratOps, Product, TS Leadership, and the People teams to translate business priorities into measurable impact, build KPI dashboards in Salesforce and LMS, and deliver executive-ready narratives for leadership.

This hybrid role offers opportunities to mentor juniors and drive AI-powered process

Qualifications

• Bachelor’s degree with 6–8 years in enablement or related field.
• Master’s degree with 4+ years preferred.
• Proven track record of leading complex programs.
• Data-driven with Salesforce and LMS reporting.
• Strong presentation to senior audiences.
• PROSCI/ADKAR certification or equivalent.

Responsibilities

• Own end-to-end strategy and execution for global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
• Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
• Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
• Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
• Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
• Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
• Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale—partnering with Curriculum and Field teams on content development and delivery.
• Partner with Global Support Engineering leadership to design ramp and enablement programs that account for differences in specialist vs. generalist skill development across the support org.
• Mentor and develop junior EPM ICs on the team—providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
• Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs—from reporting and data pipelines to content creation and stakeholder communications.
• Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.

Skills

Program management

Stakeholder management

Data analysis

Sales enablement

Communication

Change management

AI workflows

Education

Bachelor’s degree in related field

Master’s degree in related field

Tools

Asana

Jira

Confluence

Slack

Docebo

Salesforce

Job description

Datadog, a leading observability platform, is seeking a Senior TS Enablement Program Manager to design and execute complex, global enablement programs for the post-sales org. You will partner with StratOps, Product, TS Leadership, and the People teams to translate business priorities into measurable impact, build KPI dashboards in Salesforce and LMS, and deliver executive-ready narratives for leadership.

This hybrid role offers opportunities to mentor juniors and drive AI-powered process