Global Travel Training & Enablement Lead

Rippling; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Rippling in San Francisco, CA, is building its Travel Support team to directly assist customers and new hires. You will own issue resolution, communicate effectively, and collaborate with Product and Engineering to remove barriers for travelers. The role blends hands-on support with training delivery and documentation creation.

You will train colleagues, deliver sessions on new features, and mentor newcomers to accelerate onboarding while improving processes across the travel product domain.

Qualifications

• 5+ years in travel industry with leadership duties.
• Experience with Travelport or Sabre GDS.
• Proficient in English, written and spoken.
• Strong problem-solving and attention to detail.
• Excellent organizational and process-improvement skills.
• Ability to adapt to changing duties and responsibilities.
• 2+ years in instructional design and training delivery.
• Deep expertise with LMS, e-learning, and virtual classrooms.
• Experience creating training curricula for dispersed teams.

Responsibilities

• Support Rippling customers and resolve issues related to Travel Products.
• Lead and mentor new hires within the Travel Support team.
• Deliver training sessions (virtual and in-person) on new features and best practices.
• Create and maintain training content and documentation for agents.
• Collaborate with Product and Engineering to identify improvements for automation or features.
• Act as a product expert and go-to resource for customers and coworkers.
• De-escalate and resolve issues effectively to maintain traveler satisfaction.
• Manage time and deadlines in a fast-paced environment.

Skills

Travel industry experience

Team leadership

English proficiency

Problem-solving

Training delivery

LMS / e-learning

Tools

Travelport

Sabre GDS

LMS platforms

Job description

Rippling in San Francisco, CA, is building its Travel Support team to directly assist customers and new hires. You will own issue resolution, communicate effectively, and collaborate with Product and Engineering to remove barriers for travelers. The role blends hands-on support with training delivery and documentation creation.

You will train colleagues, deliver sessions on new features, and mentor newcomers to accelerate onboarding while improving processes across the travel product domain.