Global Travel Support Specialist - Bookings & Issues

Concentrix; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center.

You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy while using travel platforms.

Join a diverse team with opportunities for training, growth, and a people-centric, inclusive environment.

Responsibilities

• Handle phone, chat, and email inquiries.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.

Job description

Concentrix is seeking a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center.

You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy while using travel platforms.

Join a diverse team with opportunities for training, growth, and a people-centric, inclusive environment.