Global Travel Support Specialist

Concentrix; Inkster (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital travel tools and platforms, you’ll document interactions, meet performance targets, and collaborate with a diverse team. The role offers training and growth opportunities in a people-centric, inclusive environment.

Responsibilities

• Handle phone, chat, and email inquiries
• Manage bookings, changes, and cancellations
• Resolve issues with empathy and accuracy
• Document interactions and meet performance targets
• Collaborate with a diverse team and use digital tools

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital travel tools and platforms, you’ll document interactions, meet performance targets, and collaborate with a diverse team. The role offers training and growth opportunities in a people-centric, inclusive environment.