Travel Customer Experience Specialist

Concentrix; Michigan; On-site; USD 36,000 - 42,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training

Qualifications

• Experience in customer service ideal, especially in travel or contact-center environments.
• Ability to handle multiple channels (phone, chat, email) efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Handle phone, chat, and email inquiries from travelers.
• Manage bookings, changes, and cancellations accurately.
• Resolve issues with empathy and accuracy while meeting performance targets.

Skills

Phone support

Chat support

Email support

Booking management

Empathy

Time management

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training