Global Travel Security Operations Analyst

Optum; San Juan (PR); On-site; USD 70,000 - 95,000; Full time

Job summary

Optum is seeking a Travel Operations Analyst within the Global Intelligence Operations Center to monitor global employee and executive travel. You will assess incidents, coordinate with security teams, and maintain records in a fast-paced environment 24/7.

This role requires strong situational awareness, incident triage, and clear communication. You will work in a shift-based SOC setting supporting duty of care for travelers worldwide at a leading health services company.

Qualifications

• 1+ years of experience in security operations or travel security.
• Experience in a Security Operations Center (SOC) environment.
• Ability to follow established processes while applying judgment within guidelines.
• Strong written and verbal communication suited to operational settings.
• High attention to detail with time-sensitive information.
• Ability to work in a 24/7 shift-based environment.

Responsibilities

• Monitor global employee and executive travel activity using traveler tracking platforms.
• Maintain real-time awareness of global security and events impacting traveler safety.
• Evaluate incidents affecting dynamic traveler populations and coordinate responses.
• Notify or escalate travelers potentially affected by incidents or disruptions.
• Review and document travel alerts and system notifications per procedures.
• Support executive traveler movements through enhanced monitoring and coordination.
• Coordinate with security teams and CSOC during routine and elevated situations.
• Assist with traveler outreach and location verification as directed.
• Provide accurate traveler location data to support incident response.
• Document travel monitoring activities, alerts, and incidents clearly.

Skills

Security operations

Travel security

Intelligence operations

Communication

Shift work

Job description

Optum is seeking a Travel Operations Analyst within the Global Intelligence Operations Center to monitor global employee and executive travel. You will assess incidents, coordinate with security teams, and maintain records in a fast-paced environment 24/7.

This role requires strong situational awareness, incident triage, and clear communication. You will work in a shift-based SOC setting supporting duty of care for travelers worldwide at a leading health services company.