Global Travel Security Operations Analyst

UnitedHealth Group; San Juan (PR); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

UnitedHealth Group is seeking a Travel Operations Analyst to support the Global Intelligence Operations Center, providing real-time travel visibility and duty of care across the globe for employees and executives.

You will monitor travel activity, assess evolving incidents, notify affected travelers, and coordinate with Executive Protection and CSOC partners in a 24/7 security operations environment. The role requires sharp judgment, strong communication, and meticulous documentation.

Competenze

• 1+ years of experience in security operations, travel security, intelligence operations, or a related role.
• Experience working in a Security Operations Center (SOC) or operations center environment.
• Excellent written and verbal communication skills for operational environments.
• High attention to detail and accuracy with time-sensitive or safety-related information.
• Ability to work in a shift-based, fast-paced operational setting.

Mansioni

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms.
• Maintain real-time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility.
• Evaluate developing incidents affecting dynamic traveler populations whose locations, itineraries, and exposure levels can change rapidly.
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations.
• Review, triage, and document travel-related alerts, advisories, and system notifications in accordance with established procedures.
• Support executive and high-profile traveler movements through enhanced monitoring and direct stakeholder coordination during elevated risk events.
• Support coordination with Executive Protection and Event Security teams, regional security partners, and CSOC counterparts during routine and emerging situations.
• Assist with traveler outreach, follow-up messaging, and location verification as directed.
• Provide accurate traveler location and contextual information to support incident response and non-standard escalations.
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents.
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage.
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity.
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required.

Conoscenze

Security operations

Travel security

Intelligence operations

Operational judgment

Communication skills

Shift-based work

Descrizione del lavoro

UnitedHealth Group is seeking a Travel Operations Analyst to support the Global Intelligence Operations Center, providing real-time travel visibility and duty of care across the globe for employees and executives.

You will monitor travel activity, assess evolving incidents, notify affected travelers, and coordinate with Executive Protection and CSOC partners in a 24/7 security operations environment. The role requires sharp judgment, strong communication, and meticulous documentation.