Global Transportation & Customer Care Coordinator

Balance Innovations; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

Brink’s Global Services USA, Inc. seeks a Customer Care Transportation Coordinator in the New York area. The role alternates between Springfield Gardens, NY and the NY Metro Area, handling shipments, documentation, and brokerage coordination.

Strong customer service and logistics background required. The position emphasizes compliance with IATA and US Customs, cross-functional collaboration, and timely communication with internal teams and customers.

Qualifications

• Minimum 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field.
• Minimum 3 years of experience using MS Office and Windows applications.
• Must be 21 years or older.

Responsibilities

• Handle incoming calls and emails from internal customers and Brink’s branches.
• Coordinate day-to-day transportation shipments across lines of business.
• Ensure proper routing and regulatory compliance for domestic and international shipments.

Skills

Customer service

Logistics & supply chain

MS Office

Windows applications

Education

Associates Degree

Tools

MS Office

Windows

Job description

Brink’s Global Services USA, Inc. seeks a Customer Care Transportation Coordinator in the New York area. The role alternates between Springfield Gardens, NY and the NY Metro Area, handling shipments, documentation, and brokerage coordination.

Strong customer service and logistics background required. The position emphasizes compliance with IATA and US Customs, cross-functional collaboration, and timely communication with internal teams and customers.