Customer Care Transportation Coordinator

Balance Innovations; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

Brink’s Global Services USA, Inc. seeks a Customer Care Transportation Coordinator in the New York area. The role alternates between Springfield Gardens, NY and the NY Metro Area, handling shipments, documentation, and brokerage coordination.

Strong customer service and logistics background required. The position emphasizes compliance with IATA and US Customs, cross-functional collaboration, and timely communication with internal teams and customers.

Qualifications

• Minimum 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field.
• Minimum 3 years of experience using MS Office and Windows applications.
• Must be 21 years or older.

Responsibilities

• Handle incoming calls and emails from internal customers and Brink’s branches.
• Coordinate day-to-day transportation shipments across lines of business.
• Ensure proper routing and regulatory compliance for domestic and international shipments.

Skills

Customer service

Logistics & supply chain

MS Office

Windows applications

Education

Associates Degree

Tools

MS Office

Windows

Job description

Pay Range

(Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $23.00 - $30.02 Hourly

About Brink's

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s Global Services USA, Inc. is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Care Transportation Coordinator – based out of our Springfield Gardens, NY & NYC office. This role will alternate between two locations - Springfield Gardens, NY & NY Metro Area.

Hourly Rate

Hourly Rate: $23-$27

Job Summary

The Customer Care Transportation Coordinator is responsible for providing hands on customer care operations for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles. This is a multi-faceted position that encompasses both customer care as well as in the field operations at our JFK Warehouse.

Key Responsibilities

• Receive incoming calls and e-mails from internal customers, Brink’s U.S. branches, and Brink’s affiliates, service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day to day activities of all LOB's transportation shipments
• Communicate with the internal Affiliates and regional operational departments for shipment updates, ETA, PODs etc.
• Work with Customer Care operations team to research brokerage, import and export delays to relay back to customer care support team
• Work with internal teams and CIT to attain POD's and Pickup Confirmations/ETAs from branches
• Develop strong communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information in a timely manner
• Work closely with the Inside sales quote and shipment specialist to provide researched information quickly and accurately
• Partner with operations staff to determine accurate operational service capabilities
• Work closely with our JFK Sort, Import, Export and Air Courier departments to ensure proper routing of shipments and customer’s storage materials in our highly secured vaults.
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling..
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Respond to inquiries regarding the status of items in transit through our system.
• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.

Minimum Qualifications

• Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature.
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be 21 years or older
• Able to work weekends, holidays and/or extended hours

Preferred Qualifications

• Associates Degree
• Experience in a fast paced high volume Commodities department for an air freight forwarder.
• More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional.
• Good basic math skills.
• Transferrable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA.

Professional Skills

• Professional, positive demeanor Excellent customer service. Collaborative work style. Good ethics and integrity. Ability to work independently and as a productive member of a team. Strong attention to detail. Analytical problem solving.

Benefits

Brink’s provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.

Brink’s is also committed to providing a drug‑free workplace.

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

See the “Terms and Conditions for Brink's” at: Terms of Use - Brink's US

See the “Brink's California Consumer Privacy Notice” at: Brink's California Consumer Privacy Act Notice - Brink's US