Customer Care Transportation Coordinator

Brink’s Inc; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

Brink’s Global Services USA, Inc. is seeking a Customer Care Transportation Coordinator based in the Springfield Gardens, NY & NY Metro Area.

The role involves coordinating transportation shipments, handling inquiries, and ensuring secure, compliant cargo routing for domestic and international parcels. The position requires hands-on customer care operations and close collaboration with internal teams, with an emphasis on timely solutions, escalation procedures, and adherence to IATA and US

Qualifications

Responsibilities

• Receive incoming calls and e-mails from internal customers, Brink’s U.S. branches, and Brink’s affiliates, service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day to day activities of all LOB's transportation shipments
• Communicate with the internal Affiliates and regional operational departments for shipment updates, ETA, PODs etc.
• Work with Customer Care operations team to research brokerage, import and export delays to relay back to customer care support team
• Work with internal teams and CIT to attain POD's and Pickup Confirmations/ETAs from branches
• Develop strong communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information in a timely manner
• Work closely with the Inside sales quote and shipment specialist to provide researched information quickly and accurately
• Partner with operations staff to determine accurate operational service capabilities
• Work closely with our JFK Sort, Import, Export and Air Courier departments to ensure proper routing of shipments and customer’s storage materials in our highly secured vaults
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns

Job description

Pay Range

(Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $23.00 - $30.02 Hourly

Pay Range

(Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $23.00 - $30.02 Hourly

About Brink's

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s Global Services USA, Inc. is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Care Transportation Coordinator – based out of our Springfield Gardens, NY & NYC office.

• This role will alternate between two locations – Springfield Gardens, NY & NY Metro Area**

Hourly Rate: $23-$27

Job Summary

The Customer Care Transportation Coordinator is responsible for providing hands on customer care operations for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles. This is a multi-faceted position that encompasses both customer care as well as in the field operations at our JFK Warehouse.

Key Responsibilities

• Receive incoming calls and e-mails from internal customers, Brink’s U.S. branches, and Brink’s affiliates, service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day to day activities of all LOB's transportation shipments
• Communicate with the internal Affiliates and regional operational departments for shipment updates, ETA, PODs etc.
• Work with Customer Care operations team to research brokerage, import and export delays to relay back to customer care support team
• Work with internal teams and CIT to attain POD's and Pickup Confirmations/ETAs from branches
• Develop strong communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information in a timely manner
• Work closely with the Inside sales quote and shipment specialist to provide researched information quickly and accurately
• Partner with operations staff to determine accurate operational service capabilities
• Work closely with our JFK Sort, Import, Export and Air Courier departments to ensure proper routing of shipments and customer’s storage materials in our highly secured vaults.
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling..
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns