Global Logistics Customer Care & Transportation Coordinator

Brink's Inc; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

Brink’s Global Services USA, Inc. seeks a Customer Care Transportation Coordinator to oversee prompt transportation, clearance, import/export, and routing of domestic and international parcels for Brink’s U.S. customers.

The role operates from Springfield Gardens, NY and the NY Metro Area, with responsibilities across customer care and field operations at the JFK Warehouse. You will handle calls, coordinate shipments, ensure documentation, and work with internal teams to maintain high service

Qualifications

• Minimum of 3 years of customer service experience in logistics or related field.
• Minimum of 3 years of MS Office and Windows experience.
• Must be 21 years or older.
• Ability to work weekends, holidays and/or extended hours.
• Associates degree preferred; experience in high-volume commodities and transportation/logistics is a plus.
• Transferrable internal BGS experience in Exports, Customer Service or similar operations with system knowledge (BITS/ATLAS/GARCIA).

Responsibilities

• Receive calls and emails from internal customers and branches; service queries promptly.
• Coordinate day-to-day transportation shipments across lines of business.
• Provide shipment updates, ETAs, PODs to stakeholders.
• Resolve brokerage, import/export delays with care team and customers.
• Collaborate with JFK departments to route shipments and manage vault materials.
• Ensure compliance with IATA and US customs in documents and cargo handling.
• Maintain logs and records; respond to inquiries with timely, respectful service.

Skills

Customer service

Logistics coordination

MS Office

Problem solving

Team collaboration

Education

Associates Degree

Tools

BITS

ATLAS

GARCIA

Job description

Brink’s Global Services USA, Inc. seeks a Customer Care Transportation Coordinator to oversee prompt transportation, clearance, import/export, and routing of domestic and international parcels for Brink’s U.S. customers.

The role operates from Springfield Gardens, NY and the NY Metro Area, with responsibilities across customer care and field operations at the JFK Warehouse. You will handle calls, coordinate shipments, ensure documentation, and work with internal teams to maintain high service