Global Transportation & Customer Care Coordinator

Brink’s Inc; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

Brink’s Global Services USA, Inc. is seeking a Customer Care Transportation Coordinator based in the Springfield Gardens, NY & NY Metro Area.

The role involves coordinating transportation shipments, handling inquiries, and ensuring secure, compliant cargo routing for domestic and international parcels. The position requires hands-on customer care operations and close collaboration with internal teams, with an emphasis on timely solutions, escalation procedures, and adherence to IATA and US

Qualifications

Responsibilities

• Receive incoming calls and e-mails from internal customers, Brink’s U.S. branches, and Brink’s affiliates, service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day to day activities of all LOB's transportation shipments
• Communicate with the internal Affiliates and regional operational departments for shipment updates, ETA, PODs etc.
• Work with Customer Care operations team to research brokerage, import and export delays to relay back to customer care support team
• Work with internal teams and CIT to attain POD's and Pickup Confirmations/ETAs from branches
• Develop strong communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information in a timely manner
• Work closely with the Inside sales quote and shipment specialist to provide researched information quickly and accurately
• Partner with operations staff to determine accurate operational service capabilities
• Work closely with our JFK Sort, Import, Export and Air Courier departments to ensure proper routing of shipments and customer’s storage materials in our highly secured vaults
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns

Job description

Brink’s Global Services USA, Inc. is seeking a Customer Care Transportation Coordinator based in the Springfield Gardens, NY & NY Metro Area.

The role involves coordinating transportation shipments, handling inquiries, and ensuring secure, compliant cargo routing for domestic and international parcels. The position requires hands-on customer care operations and close collaboration with internal teams, with an emphasis on timely solutions, escalation procedures, and adherence to IATA and US