Investigation Specialist [ENG], KYC

Amazon; Indiana; On-site; USD 50,000 - 70,000; Full time

Job summary

Amazon is seeking an Investigator to evaluate transactions, safeguard customers, and support global operations with a focus on quality customer experience. The role requires fluent English and a background in customer service, with flexibility to work shifts that include weekends, nights, and holidays during and after training.

The position supports the UK business as part of CTPS, with potential consideration for roles within India’s Dev Center.

Qualifications

• 1+ years of customer service experience.
• Fluent in English (speak, read, write).
• Experience with Microsoft Office products."
• Ability to work a flexible schedule including weekends/nights/holidays.
• Experience in payments or e-commerce is preferred.

Responsibilities

• Evaluate transactions to safeguard Amazon's global customer base and trust.
• Support UK operations while focusing on high-quality customer experience.
• Work in shifts according to Amazon opening hours and training period.
• Protect profitability and brand by applying high judgment in decisions.

Skills

Customer service

English fluency

MS Office

Flexible schedule

Payments/e-commerce

Job description

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

About The Team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not until after the training period, therefore flexibility is required.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• NA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad - A85

Job ID: A10576761