Investigation Specialist

Amazon; Indiana; Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Amazon is seeking a SEPO Investigator to join the Shopping Experience Protection Operations team. You will support the investigation and elimination of online ecommerce risk, working in a fast-paced, customer-driven environment.

The role requires strong judgment, analytical skills, and the ability to communicate with management, risk analysts, engineers, and partners. Prior payments or ecommerce experience is a plus.

Formación

• 1+ years of customer service experience.
• Fluent in English (speaking, writing, reading).
• Experience with Microsoft Office.
• Able to work flexible shifts, including weekends, nights, holidays.
• Experience in payments or e-commerce.

Responsabilidades

• Investigate and eliminate online ecommerce risk.
• Authenticate customers and complex transactions with high accuracy.
• Communicate with management, risk analysts, engineers, and partners.

Conocimientos

Customer service experience

English fluency

Microsoft Office

Flexible schedule

Payments / e-commerce

Descripción del empleo

Description

About the team

The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

SEPO operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.

These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SEPO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• Experience providing support and service to Customers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI HYD 20 SEZ - H94