Global Technical Support Leader (Remote)

ppg; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote-friendly

Medical, Dental, Vision, and 401K

Résumé du poste

PPG seeks a Global Technical Support Manager to lead top-tier technical support for PMC Protective projects. Location is flexible, with preferred hubs in Pittsburgh, Amsterdam, Mexico City, Wroclaw, or Kunshan.

The role coordinates cross-regional teams and interfaces with Product Management, Engineering, and R&D to drive technical excellence and customer satisfaction. The position emphasizes managing complex global inquiries, supporting FPSO/FLNG and industrial applications, and contributing to

Qualifications

• Degree in Engineering, Chemistry, Materials Science, or related field.
• Strong experience in Protective & Marine coatings or comparable industries.
• Proven background in technical support, project engineering, or specification management.
• Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred.
• Knowledge of industry standards, certifications, and testing protocols.

Responsabilités

• Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies
• Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders
• Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments
• Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance
• Prepare technical statements, reports, and guarantee support documentation
• Deliver technical presentations and workshops to customers, Owners, and EPCs
• Support specialized system selection based on application requirements
• Act as a key interface between Product Management, Engineering, R&D, and regional teams
• Provide technical support to Global Product Managers and contribute to product development
• Ensure availability and communication of standards, certifications, and test data
• Manage a high volume of global technical requests, prioritizing critical and complex inquiries

Connaissances

Cross-functional coordination

Technical troubleshooting

Customer-facing communication

Project coordination

Global team collaboration

Formation

Bachelor's degree in Engineering, Chemistry, Materials Science, or related field

Description du poste

PPG seeks a Global Technical Support Manager to lead top-tier technical support for PMC Protective projects. Location is flexible, with preferred hubs in Pittsburgh, Amsterdam, Mexico City, Wroclaw, or Kunshan.

The role coordinates cross-regional teams and interfaces with Product Management, Engineering, and R&D to drive technical excellence and customer satisfaction. The position emphasizes managing complex global inquiries, supporting FPSO/FLNG and industrial applications, and contributing to