Global Technical Support Manager, Protective & Marine Coatings

ppg; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly

Medical, Dental, Vision, and 401K

Job summary

PPG seeks a Global Technical Support Manager to lead top-tier technical support for PMC Protective projects. Location is flexible, with preferred hubs in Pittsburgh, Amsterdam, Mexico City, Wroclaw, or Kunshan.

The role coordinates cross-regional teams and interfaces with Product Management, Engineering, and R&D to drive technical excellence and customer satisfaction. The position emphasizes managing complex global inquiries, supporting FPSO/FLNG and industrial applications, and contributing to

Qualifications

• Degree in Engineering, Chemistry, Materials Science, or related field.
• Strong experience in Protective & Marine coatings or comparable industries.
• Proven background in technical support, project engineering, or specification management.
• Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred.
• Knowledge of industry standards, certifications, and testing protocols.

Responsibilities

• Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies
• Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders
• Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments
• Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance
• Prepare technical statements, reports, and guarantee support documentation
• Deliver technical presentations and workshops to customers, Owners, and EPCs
• Support specialized system selection based on application requirements
• Act as a key interface between Product Management, Engineering, R&D, and regional teams
• Provide technical support to Global Product Managers and contribute to product development
• Ensure availability and communication of standards, certifications, and test data
• Manage a high volume of global technical requests, prioritizing critical and complex inquiries

Skills

Cross-functional coordination

Technical troubleshooting

Customer-facing communication

Project coordination

Global team collaboration

Education

Bachelor's degree in Engineering, Chemistry, Materials Science, or related field

Job description

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective business. This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility.

Locationisflexible, with a preference for Pittsburgh, PA, Amsterdam, Mexico City, Wrocław, or Kunshan.

Key Responsibilities

• Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies
• Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders
• Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments
• Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance
• Prepare technical statements, reports, and guarantee support documentation
• Deliver technical presentations and workshops to customers, Owners, and EPCs
• Support specialized system selection based on application requirements
• Act as a key interface between Product Management, Engineering, R&D, and regional teams
• Provide technical support to Global Product Managers and contribute to product development
• Ensure availability and communication of standards, certifications, and test data
• Manage a high volume of global technical requests, prioritizing critical and complex inquiries

Business Impact

• Strengthens customer confidence and long-term relationships
• Drives project specification wins and successful execution
• Enhances PPG's competitive differentiation through responsiveness and expertise
• Supports business protection and growth in key accounts globally

Key Competencies

• Strong technical expertise and problem‑solving skills
• Excellent communication and customer‑facing abilities
• High level of responsiveness and accountability
• Ability to work across global, cross‑functional teams
• Strong organizational and prioritization skills in a fast‑paced environment

Qualifications

• Degree in Engineering, Chemistry, Materials Science, or related field
• Strong experience in Protective & Marine coatings or comparable industries
• Strong business acumen
• Proven background in technical support, project engineering, or specification management
• Experience with complex global projects (e.g., Marine, EPC‑driven environments) preferred
• Knowledge of industry standards, certifications, and testing protocols.
• Experience with complex global projects (e.g. EPC‑driven environments) preferred

Why Join PPG PMC?

At PPG, technical excellence and customer responsiveness are at the core of our success. In this role, you will play a strategic part in shaping customer trust, securing key projects, and reinforcing PPG's position as a global leader in Protective & Marine Coatings.

• #LI-Remote
• #Benefits - Medical, Dental, Vision, and 401K

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data‑driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future‑focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuou