Global Technical Services Manager — Lead & Optimize Support

Permutive; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Stock options

Paid caregiver leave

Flexible working hours

Home office budget

Unlimited paid time off

Training and development

Mental health support

Health, dental, and vision coverage

Job summary

Permutive is seeking a Technical Services Manager in New York to lead their Technical Support team, ensuring high customer satisfaction and effective technical resolution. The role involves mentoring a global team, developing support processes, and collaborating with multiple departments. Ideal candidates should possess a background in technical support and excellent leadership skills.

This position promises a competitive salary between $150,000 and $175,000 with a bonus based on retention metrics, along with comprehensive benefits including unlimited paid time off and flexible working conditions.

Qualifications

• Proven track record in leading technical support teams.
• Strong technical foundation with Web technologies and APIs.
• Ability to adapt and improve technical support processes.

Responsibilities

• Lead and mentor the Technical Support team.
• Develop and implement team policies to enhance efficiency.
• Ensure timely resolution of technical customer issues.

Skills

Technical Support management

Leadership

Web technologies

Communication skills

Analytical thinking

Tools

Zendesk

SQL

Google Cloud

Job description

Permutive is seeking a Technical Services Manager in New York to lead their Technical Support team, ensuring high customer satisfaction and effective technical resolution. The role involves mentoring a global team, developing support processes, and collaborating with multiple departments. Ideal candidates should possess a background in technical support and excellent leadership skills.

This position promises a competitive salary between $150,000 and $175,000 with a bonus based on retention metrics, along with comprehensive benefits including unlimited paid time off and flexible working conditions.