Global Tech Services Lead - Drive World-Class Support
PerkinElmer
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Job summary
PerkinElmer is seeking a Global Tech Services Leader to direct a worldwide tech support team. You will shape service capabilities, drive training programs, and influence product introduction with design-for-service focus.
The role requires leading field-based engineers and depot operations while upholding quality standards across segments. The position emphasizes cross-functional leadership, strategic planning, and budget management to ensure exceptional customer service and reliability of
Qualifications
- Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus).
- At least 5+ years of experience in tech support management with a proven track record.
- Strong understanding of service delivery in a technical environment.
- Experience in managing global technical service operations, training programs, and cross-functional collaboration.
Responsibilities
- Lead and manage a global tech support team.
- Develop and deliver world-class service training programs for field engineers.
- Drive improvements in issue resolution and service quality.
- Oversee depot repair operations and refurbishment programs.
- Foster continuous improvement and collaboration across functions.
Skills
Education
Tools
Job description
PerkinElmer is seeking a Global Tech Services Leader to direct a worldwide tech support team. You will shape service capabilities, drive training programs, and influence product introduction with design-for-service focus.
The role requires leading field-based engineers and depot operations while upholding quality standards across segments. The position emphasizes cross-functional leadership, strategic planning, and budget management to ensure exceptional customer service and reliability of
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