Global Tech Support Engineer – Fintech API & Infra

zerohash; Town of Tonawanda (NY); Hybrid; USD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Healthcare Insurance

Vision Insurance

Dental Insurance

Equity

Maternity/Paternity Leave

WeWork All Access

WFH Yearly Stipend

L&D Yearly Stipend

Zusammenfassung

zerohash is seeking a Technical Support Engineer to help optimize our global value transfer infrastructure. You will troubleshoot complex client integrations, drive API health, and collaborate with Engineering to resolve issues quickly.

The role suits a detail-oriented professional with a few years of experience in technical client-facing work, who can communicate clearly with both technical and non-technical stakeholders and contribute to internal tooling and process improvements.

Qualifikationen

• 3+ years in a technical, client-facing support or solutions role.
• Strong understanding of REST APIs, SDKs, websockets, and webhooks.
• Ability to write SQL queries to retrieve and analyze data.
• Proficiency in one or more languages such as Python, JavaScript/TypeScript, Go, or Rust.
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Ability to explain complex issues to both technical and non-technical stakeholders.

Aufgaben

• Deep-dive into client integrations to identify bugs and performance bottlenecks.
• Collaborate with Engineering to prioritize bugs and product gaps.
• Build internal tools, scripts, and dashboards to monitor API health.
• Create alerts and runbooks to catch issues early.
• Provide enterprise support during incidents on critical applications.

Kenntnisse

REST APIs & SDKs

SQL queries

Polyglot programming

Logging & SLA tools

Clear communication

Tools

Docker

Kubernetes

Jobbeschreibung

zerohash is seeking a Technical Support Engineer to help optimize our global value transfer infrastructure. You will troubleshoot complex client integrations, drive API health, and collaborate with Engineering to resolve issues quickly.

The role suits a detail-oriented professional with a few years of experience in technical client-facing work, who can communicate clearly with both technical and non-technical stakeholders and contribute to internal tooling and process improvements.