Technical Support Engineer: Fintech API & Incident Response

Zero Hash; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Equity

Maternity & Paternity leave

WeWork All Access Membership

WFH Yearly Stipend

L&D Yearly Stipend

Job summary

Zero Hash is seeking a Technical Support Engineer in Chicago to troubleshoot complex client integrations, drive the reliability of our global transfer platform, and communicate technical findings clearly to both technical and non-technical stakeholders.

You will partner with Engineering to prioritize bugs, build internal tooling and dashboards, monitor API health, and lead incident support for enterprise clients.

Qualifications

• 3+ years in a technical client-facing support/solutions role.
• Strong understanding of REST APIs, websockets and webhooks.
• Ability to write SQL queries to retrieve data from databases.
• Proficiency in Python, JavaScript/TypeScript, Golang, or Rust.
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Ability to explain complex technical issues to non-technical stakeholders.

Responsibilities

• Deep-dive into code and client integrations to identify issues.
• Collaborate with Engineering to prioritize bugs and feedback.
• Build internal tools, scripts and dashboards to improve support and monitor API health.
• Create alerts, monitors and runbooks to catch issues early.
• Provide incident support for enterprise partners on critical apps and infrastructure.

Skills

REST APIs

Websockets

Webhooks

SQL

Python

JavaScript/TypeScript

Golang

Rust

Communication

Tools

Docker

Kubernetes

Logging tools

Documentation tooling

Ticket tracking systems

SLA monitoring

Job description

Zero Hash is seeking a Technical Support Engineer in Chicago to troubleshoot complex client integrations, drive the reliability of our global transfer platform, and communicate technical findings clearly to both technical and non-technical stakeholders.

You will partner with Engineering to prioritize bugs, build internal tooling and dashboards, monitor API health, and lead incident support for enterprise clients.