Global Tech Support Analyst III - Hybrid, Client Onboarding

Global Payments; Cincinnati (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Bonuses/equity awards

Wellness Week – extra paid day off

Job summary

Global Payments is seeking a Technical Support Analyst III to join our Technical Conversions Support team in Cincinnati, offering a hybrid schedule three days a week. You will onboard merchant clients, certify settlement files, and collaborate with operations, support, and development to deliver top-notch service.

You will handle service requests, resolve incidents within OLAs, analyze root causes, and help document policies to improve knowledge management and client satisfaction.

Qualifications

• Bachelor’s degree in computer science, MIS, business, or related field or equivalent experience.
• Experience in Technical Support, Production Support, Engineering, or IT.
• Knowledge of JCL, TSO, Assembler and/or Cobol desirable; scripting is a plus.
• Excellent analytical, problem-solving, and time management skills.
• Ability to manage multiple concurrent tasks; detail-oriented and thorough.

Responsibilities

• Boarding and support of merchant clients and maintaining client configurations and product enhancements.
• Complete certification of settlement files and generate settlement files and reports as requested.
• Engage with Line of Business, Operations, Support and Development teams to deliver best in class service.
• Complete Service Requests and resolve assigned Incidents within designated OLAs.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications.
• Assists in documenting current policies and procedures in the knowledge management system.

Skills

Analytical thinking

Time management

Communication skills

Detail oriented

Multitasking

Education

Bachelor’s degree in CS/MIS/Business

Tools

JCL

TSO

Assembler

Cobol

Scripting

Job description

Global Payments is seeking a Technical Support Analyst III to join our Technical Conversions Support team in Cincinnati, offering a hybrid schedule three days a week. You will onboard merchant clients, certify settlement files, and collaborate with operations, support, and development to deliver top-notch service.

You will handle service requests, resolve incidents within OLAs, analyze root causes, and help document policies to improve knowledge management and client satisfaction.