Senior Technical Support Specialist - Hybrid IT & Network

Global Payments Inc.; Cincinnati (OH); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Representative to join the Workstation Asset Management team in Cincinnati, OH. This hybrid role supports network, desktop, and server systems and requires translating technical details for non-technical users.

Schedule: Sunday–Tuesday and every other Wednesday, 8am–8pm ET. The candidate should have LAN/WAN experience, MS Office skills, and a bachelor’s degree or equivalent; the role offers exposure to a global payments environment.

Qualifications

• Bachelor’s in CIS, Business, or related field.
• Three years of equivalent experience.
• Experience providing end-user LAN/WAN support for Windows XP–7 and MS Office 2003/2007/2010/2013.

Responsibilities

• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
• Maintaining passwords, data integrity, and file system security.
• Communicating highly technical information in layman terms to non-technical users.
• Recommending hardware and software solutions.

Skills

LAN/WAN support

Windows desktop support

Account management

Technical communication

Education

Bachelor’s in CIS or related field

Tools

Citrix

MS Exchange

Anti-virus tools

Backups

Windows Server 2003/2008

Job description

Global Payments Inc. is seeking a Technical Support Representative to join the Workstation Asset Management team in Cincinnati, OH. This hybrid role supports network, desktop, and server systems and requires translating technical details for non-technical users.

Schedule: Sunday–Tuesday and every other Wednesday, 8am–8pm ET. The candidate should have LAN/WAN experience, MS Office skills, and a bachelor’s degree or equivalent; the role offers exposure to a global payments environment.