Global Service Director — Customer Excellence & Ops

Persimmon Technologies Corporation; Bedford (MA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Disability insurance

Life insurance

401(k) with company matching

Job summary

Persimmon Technologies Corporation is seeking a Director of Global Service to lead our worldwide service organization, driving strategy, execution, and profitability across regions. The role ensures world-class customer support, product reliability, and service metrics while overseeing field service, RMA, spare parts, and workforce planning.

The candidate will collaborate with Engineering, Quality, Operations, Supply Chain and Sales, acting as the voice of the customer.

Qualifications

• 10+ years of progressive leadership in semiconductor equipment, robotics, automation, or related industries.
• Experience leading global service organizations and service provider networks.

Responsibilities

• Lead global service operations, regional resources, and thirdparty providers.
• Develop and execute a global service strategy aligned with growth objectives.
• Build a culture of accountability, technical excellence, and continuous improvement.
• Develop talent and succession plans within the service organization.
• Serve as executive escalation point for critical customer issues.
• Build relationships across customers, engineering, quality, operations, and supply chain.
• Lead customer business reviews and service performance discussions.
• Drive customer satisfaction, retention, and longterm partnerships.
• Oversee global RMA and repair operations.
• Standardize processes, tooling, and performance metrics across repair locations.

Skills

Global leadership

Executive relationship mgmt

Field service management

RMA & repair operations

NPI coordination

Supply chain awareness

Education

Bachelor’s degree in Engineering, Business, Operations Management

Master’s degree preferred

Job description

Persimmon Technologies Corporation is seeking a Director of Global Service to lead our worldwide service organization, driving strategy, execution, and profitability across regions. The role ensures world-class customer support, product reliability, and service metrics while overseeing field service, RMA, spare parts, and workforce planning.

The candidate will collaborate with Engineering, Quality, Operations, Supply Chain and Sales, acting as the voice of the customer.