Global Tech Operations Lead

Digital Media Management; Oregon; Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid family leave

Unlimited vacation

Friday early sign-off

HSA

Job summary

Digital Media Management is seeking a Technology Operations Manager to oversee global studios' tech infrastructure, provide Mac/PC support, and partner with global IT on policies and AI solutions. This role will build scalable systems, optimize workflows, and ensure content security compliance across multiple teams.

You will collaborate with cross-functional groups, manage vendors, and drive innovative technology projects throughout the organization.

Qualifications

• 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
• Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.
• Experience in leveraging AI and machine learning to build efficiency across technology workflows
• Excellent time and project management skills

Responsibilities

• Manage and optimize the technology operations for 3 global studios within Keywords Studios
• Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
• Collaborate with global IT teams on long-term technology processes, requirements and solutions
• Leverage AI and machine learning to build efficient processes across the business and workflows
• Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
• Acts as administrator for the group's business systems and creative production tools
• Serve as a thought leader on technology infrastructure, expansion and AI integration
• Provide user support for Mac and PC operating systems and assess equipment needs globally
• Troubleshoot technology related issues across the group
• Act as point of contact for clients regarding content security compliance
• Coordinate and manage services between current vendors and outside contractors

Skills

Systems/Tool Implement.

Technology Planning

Tech Support

AI Integrations

Vendor Management

Communication Skills

Content security management

Apple/PC hardware knowledge

Tools

Apple Business Manager

Google Workspace

Slack

Airtable

Frame.io

Adobe

Maxon

ServiceNow

Active Directory

Job description

Digital Media Management is seeking a Technology Operations Manager to oversee global studios' tech infrastructure, provide Mac/PC support, and partner with global IT on policies and AI solutions. This role will build scalable systems, optimize workflows, and ensure content security compliance across multiple teams.

You will collaborate with cross-functional groups, manage vendors, and drive innovative technology projects throughout the organization.