Technology Operations Manager

OpenKrill; United States; À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

Digital Media Management (DMM) is seeking a Technology Operations Manager for its East Coast team to support technology across global studios. You will manage infrastructure, provide tech support, and partner with global IT and security teams on policies and AI solutions.

The role emphasizes leveraging AI, optimizing processes, and ensuring compliance with data protection standards, with standard work hours and US residency required.

Qualifications

• 5+ years of technical experience including systems/tool implementation and AI integrations.
• Experience with creative production tools and business software such as Apple Business Manager and Google Workspace.
• Experience applying AI to improve technology workflows and processes.
• Strong communication and project management skills.

Responsabilités

• Manage and optimize technology operations for 3 global studios.
• Create and implement technical infrastructure to support business needs.
• Collaborate with global IT teams on long-term technology processes.
• Leverage AI to build efficient processes across workflows.
• Coordinate with infosec and privacy teams for data protection compliance.
• Act as administrator for group business systems and production tools.
• Provide leadership on technology infrastructure and AI integration.
• Support Mac and PC users and assess equipment needs globally.
• Troubleshoot technology issues across the group.
• Coordinate services between current vendors and outside contractors.

Connaissances

Systems/Tool Implementation

Technology Planning

Tech Support

AI Integrations

Vendor Management

Outils

Apple Business Manager

Google Workspace

Slack

Airtable

Frame.io

Adobe

Maxon

ServiceNow

Active Directory

Description du poste

Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specializing in social-first, "always-entertaining" marketing. DMM works with movie studios, television networks, streaming services and consumer brands to create groundbreaking social media campaigns via fan activations, innovative content creation, results-driven paid media planning, and strategic influencer-brand partnerships.

We are currently seeking a Technology Operations Manager to join our East Coast team. This role will support the technology needs for a collection of our global teams. Responsibilities include systems management, tech support assistance, equipment management, coordinating with global IT teams on policies and procedures and providing strategic thinking for technology and AI solutions.

We are looking for someone who has experience in leveraging technology to support and advance business objectives, is solution oriented and understands the evolving technology landscape and AI.

Your Impact

• Manage and optimize the technology operations for 3 global studios within Keywords Studios
• Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
• Collaborate with global IT teams on long-term technology processes, requirements and solutions
• Leverage AI and machine learning to build efficient processes across the business and workflows
• Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
• Acts as administrator for the group's business systems and creative production tools
• Serve as a thought leader on technology infrastructure, expansion and AI integration
• Provide user support for Mac and PC operating systems and assess equipment needs globally
• Troubleshoot technology related issues across the group
• Act as point of contact for clients regarding content security compliance
• Coordinate and manage services between current vendors and outside contractors

Your Experience

• 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
• Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.
• Experience in leveraging AI and machine learning to build efficiency across technology workflows
• Strong communication skills and attention to detail
• Knowledgeable of Apple and PC products and machines
• Experience with content security management and compliance
• Excellent time and project management skills

Your Availability

• M-F: 9am-6pm EST

Company culture you ask? Our company culture is casual, fun, and empowering. There is a lot of room for growth in this role! That's right, no glass ceiling and room to learn.

Applicants must reside in the United States and be authorized to work in the U.S. This position is limited to U.S.-based employees for payroll and compliance reasons and is not eligible for international remote work.

Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns.