Global Tech Change & Adoption Lead

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Change and Adoption Manager to develop and drive change management, communications, and adoption strategies for technology initiatives across GTST and the enterprise.

Reporting to the Director Technology Strategy, Change, and Communications, you will align people, processes, and behaviors with new technologies and operating models while partnering with PMO, HR, and business stakeholders to deliver messaging, training, and adoption measurement.

Qualifications

• Experience with change management methodologies and tools.
• Proven ability to translate complex technology changes into clear communications.

Responsibilities

• Develop comprehensive change management strategies aligned with technology transformation goals.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Integrate change activities with program plans, PMO governance, and business operations.
• Create and deliver communication plans tailored to different audiences (executive, technology, frontline).
• Produce clear, empathetic messaging to support adoption.
• Facilitate leadership alignment and messaging consistency across the enterprise.
• Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working.
• Partner with Learning & Development and product teams to ensure effective training delivery.
• Support communities of practice and user support structures.
• Define success metrics and adoption KPIs for technology initiatives.
• Monitor behavior change, adoption progress, and feedback loops.
• Recommend interventions to increase adoption and reduce resistance.
• Assess readiness to adopt new technologies and ways of working.
• Develop mitigation plans for resistance and capability gaps.
• Ensure business partners and technology teams are prepared for transition and sustainment.
• Integrate change management practices into enterprise prioritization and transformation programs.
• Provide guidance and coaching to program managers and leaders.
• Maintain consistent change standards, templates, and best practices across GTST.

Skills

Change management

Stakeholder engagement

Communication

Training & enablement

Adoption metrics

Program governance

Leadership support

Education

Bachelor's Degree

Related field

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Change and Adoption Manager to develop and drive change management, communications, and adoption strategies for technology initiatives across GTST and the enterprise.

Reporting to the Director Technology Strategy, Change, and Communications, you will align people, processes, and behaviors with new technologies and operating models while partnering with PMO, HR, and business stakeholders to deliver messaging, training, and adoption measurement.