Change & Adoption Manager

NCL Bahamas Ltd.; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a Change and Adoption Manager to develop and execute change management, communication, and adoption strategies for technology initiatives across the Global Technology Organization and broader enterprise.

Reporting to the Director Technology Strategy, Change, and Communications, this role ensures people, processes, and behaviors evolve with new technologies and programs, collaborating with PMO, HR, and business stakeholders to drive effective adoption and

Qualifications

• 7+ years in change management, communications, or transformation roles.
• Experience supporting complex technology, digital, or process transformation initiatives.
• Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter).

Responsibilities

• Develop comprehensive change management strategies aligned with technology transformation goals.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Integrate change activities with program plans, PMO governance, and business operations.
• Create and deliver communication plans tailored to different audiences (executive, technology, frontline).
• Produce clear, empathetic, and action-oriented messaging to support adoption.
• Facilitate leadership alignment and messaging consistency across the enterprise.
• Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working.
• Partner with Learning & Development and product teams to ensure effective training delivery.
• Support communities of practice, champions networks, and user support structures.
• Define success metrics and adoption KPIs for technology initiatives.
• Monitor behavior change, adoption progress, and feedback loops.
• Recommend interventions to increase adoption and reduce resistance.
• Assess readiness to adopt new technologies and ways of working.
• Develop mitigation plans for resistance, capability gaps, or operational friction.
• Ensure business partners and technology teams are prepared for transition and sustainment.
• Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs.
• Provide guidance and coaching to program managers and leaders on effective change execution.
• Maintain consistent change standards, templates, and best practices across GTST.
• Collaborate to ensure successful adoption of technology-driven transformations.

Skills

Change management

Stakeholder engagement

Executive communication

Training & enablement

Data analytics

Education

Bachelor's Degree

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Change and Adoption Manager is responsible for developing and executing the change management, communication, and adoption strategies required to successfully implement technology initiatives across the Global Technology Organization and the broader enterprise. Reporting to the Director Technology Strategy, Change, and Communications, this role ensures that people, processes, and behaviors evolve in step with new technologies, operating models, and strategic programs. The Change and Adoption Lead partners closely with program leaders, PMO, communications, HR, and business stakeholders to deliver clear messaging, stakeholder engagement, training, and adoption measurement for key technology-driven transformations

POSITION RESPONSIBILITIES

• Develop comprehensive change management strategies aligned with technology transformation goals
• Conduct stakeholder analysis, impact assessments, and readiness evaluations
• Integrate change activities with program plans, PMO governance, and business operations
• Create and deliver communication plans tailored to different audiences (executive, technology, frontline)
• Produce clear, empathetic, and action-oriented messaging to support adoption
• Facilitate leadership alignment and messaging consistency across the enterprise
• Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working
• Partner with Learning & Development and product teams to ensure effective training delivery
• Support communities of practice, champions networks, and user support structures
• Define success metrics and adoption KPIs for technology initiatives
• Monitor behavior change, adoption progress, and feedback loops
• Recommend interventions to increase adoption and reduce resistance
• Assess readiness to adopt new technologies and ways of working
• Develop mitigation plans for resistance, capability gaps, or operational friction
• Ensure business partners and technology teams are prepared for transition and sustainment
• Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs
• Provide guidance and coaching to program managers and leaders on effective change execution
• Maintain consistent change standards, templates, and best practices across GTST

QUALIFICATIONS

• DEGREE TYPE: Bachelor's Degree
• FIELD(S) OF STUDY: Communications, Business, Organizational Development or related field
• EXPERIENCE 7+ years of experience in change management, communications, or transformation roles
• Demonstrated experience supporting complex technology, digital, or process transformation initiatives
• Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter)

COMPETENCIES & SKILLS

Experience working within a global or matrixed technology organization Ability to simplify complex technology changes into clear, compelling communications Strong facilitation and engagement skills with executive, technical, and frontline audiences Experience designing and executing training and enablement strategies Track record of measuring change outcomes using data and insights Ability to influence without authority and build trusted partnerships across functions Clear, concise communicator capable of simplifying complex topics. Effective change leader who brings structure, empathy, and discipline to transformation work. Highly organized, outcomes-oriented, and collaborative. Empathetic and people-focused: understands how change impacts individuals and teams Clear communicator: able to translate strategy and technology into accessible messaging Influential without authority: skilled at building momentum and alignment Structured and disciplined: strong planning, organization, and execution capabilities Resilient and adaptable: comfortable navigating ambiguity and evolving priorities Outcome-driven: focuses on real adoption, not just activity completion

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future.

We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc