Change & Adoption Leader, Global Tech Transformation

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Norwegian Cruise Line is seeking a Change & Adoption Manager in Miami to lead change management, communications, and adoption across technology initiatives. You will partner with PMO, HR, and business leaders to drive messaging, training, and measurement of adoption success with a global scope.

The role requires 7+ years in change-related roles, strong cross-functional collaboration, and the ability to translate complex tech changes into clear, actionable communications for executives,

Qualifications

• Bachelor's degree in Communications, Business, Organizational Development or related field.
• 7+ years of change management, communications, or transformation experience.
• Experience supporting complex technology, digital, or process transformations.

Responsibilities

• Develop comprehensive change management strategies aligned with technology transformation goals.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Integrate change activities with program plans, PMO governance, and business operations.
• Create and deliver communication plans tailored to different audiences (executive, technology, frontline).
• Produce clear, empathetic, and action-oriented messaging to support adoption.
• Facilitate leadership alignment and messaging consistency across the enterprise.
• Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working.
• Partner with Learning & Development and product teams to ensure effective training delivery.
• Support communities of practice, champions networks, and user support structures.
• Define success metrics and adoption KPIs for technology initiatives.
• Monitor behavior change, adoption progress, and feedback loops.
• Recommend interventions to increase adoption and reduce resistance.
• Assess readiness to adopt new technologies and ways of working.
• Develop mitigation plans for resistance, capability gaps, or operational friction.
• Ensure business partners and technology teams are prepared for transition and sustainment.
• Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs.
• Provide guidance and coaching to program managers and leaders on effective change execution.
• Maintain consistent change standards, templates, and best practices across GTST

Skills

Change management

Communications

Stakeholder engagement

Training design

Program management

ADKAR/Kotter

Facilitation

Metrics analytics

Influencing

Cross-functional

Education

Bachelor's degree in Communications, Business, Organizational Development or related field

Job description

Norwegian Cruise Line is seeking a Change & Adoption Manager in Miami to lead change management, communications, and adoption across technology initiatives. You will partner with PMO, HR, and business leaders to drive messaging, training, and measurement of adoption success with a global scope.

The role requires 7+ years in change-related roles, strong cross-functional collaboration, and the ability to translate complex tech changes into clear, actionable communications for executives,