Global Talent Development Program Lead (Remote)

Twilio; United States; Remote; USD 71,000 - 89,000; Full time

Benefits offered by this job

Incentive programs

Equity grants

Health and wellness benefits

Retirement contributions

Paid time off

Job summary

Twilio Inc. is seeking a Sr. Program Manager, Talent Development to design and deliver high-impact global learning experiences.

You will partner with HRBPs and senior leaders to close capability gaps, architect flagship initiatives, and drive measurable improvements in employee engagement and retention. Reporting to the Senior Director of Talent Development, you will shape strategy, optimize existing programming, and evaluate new tools to empower learning teams worldwide.

Qualifications

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
• 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
• 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
• Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
• Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
• Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
• Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
• Willingness to travel for in-person training (approx. one trip per quarter).
• Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.

Responsibilities

• Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.
• Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
• Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
• Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.
• Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.
• Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.

Skills

Learning & Development

Instructional design

AI in L&D

Vendor partnerships

Learning analytics

Cross-functional leadership

Executive presence

Data-informed decisions

Project management

Facilitation

Education

Bachelor’s degree

Job description

Twilio Inc. is seeking a Sr. Program Manager, Talent Development to design and deliver high-impact global learning experiences.

You will partner with HRBPs and senior leaders to close capability gaps, architect flagship initiatives, and drive measurable improvements in employee engagement and retention. Reporting to the Senior Director of Talent Development, you will shape strategy, optimize existing programming, and evaluate new tools to empower learning teams worldwide.